Refund and Cancellation Policy

Last updated: 16 August 2026

We want you on the right course. If plans change, here is exactly where you stand.

1. Cancelling before the course starts
   More than 14 days before the start date: full refund, no charge.
   7 to 14 days before: 50% refund, or transfer to a later date at no cost.
   Less than 7 days before, or after the course has started: no refund, because materials and exam registration have already been paid on your behalf.
2. Transferring instead of cancelling
   You may move to any later date of the same course free of charge if you tell us more than 7 days before the start date. One transfer per booking.
3. Sending someone else
   You may name a replacement delegate at any time before the course starts at no cost. Email us their name and details.
4. If we cancel or reschedule
   If we cancel a course or change its dates, you choose: move to the next available date, or take a full refund. We do not cover travel or accommodation costs.
5. Exam registration fees
   Once we have registered you with NEBOSH or IOSH, that portion of the fee is non-refundable, because the awarding body has already charged us for it.
6. E-learning courses
   Refundable in full within 14 days of purchase provided you have not completed more than 20% of the modules. After that, no refund.
7. How to request a refund
   Email hasanbabiker@gmail.com with your name, the course, and your order number. We reply within two working days.
8. How refunds are paid
   Refunds go back to the original payment method. Card refunds usually reach your account within 7 to 14 working days, depending on your bank. Tabby instalment plans are cancelled and refunded through Tabby.
9. Contact
   hasanbabiker@gmail.com | +971 50 239 0818